Shipping Policy

Effective Date: May 11, 2023

1. General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location Items offered on our website are available for delivery to addresses worldwide. [Or specify the countries you ship to.]

3. Delivery Time An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [number] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [Saturdays, Sundays, or any other non-working days specific to your location].

4. Shipping Costs Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

5. Damaged Items in Transport If there is any damage to the packaging on delivery, contact us immediately at [contact information].

6. Questions If you have any questions about the delivery and shipment or your order, please contact us at [contact information].

7. Tracking Options We will provide you with a tracking number once your order is shipped. You can use this number to track your order via the tracking system provided by the shipping service.

8. International Shipping Policies Be aware that cross-border shipping is subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information to our international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

9. Missed Deliveries If you are not home for your delivery, the carrier will leave a notice card with instructions on how to pick up your shipment or rearrange delivery.

10. Customs, Duties, and Taxes All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

11. Returns, Refunds, and Exchanges We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well.